How to Build a Great Relationship with Your San Diego Tenants

One of the keys to success with owning rental property, especially in San Diego, is to have a good relationship with Tenants.

If tenant retention has been a problem for you in the past this article will provide you with seven tips you can use to improve the relationship with your tenants and keep them happy.

#1 – Start Your Relationship Right

From the very beginning you should be focusing on building a great relationship with your tenants. To do this you need to make sure you hand over a “turnkey” property.

  • Have the rental professionally cleaned, including the windows, sills, appliances, and carpets.
  • Don’t let minor repairs ruin a relationship. There may be the little things that you miss, but make sure lights are working, screens, smoke detectors, air filters are in good condition. Do the best to ensure there are no leaks or clogs in the drains.
  • Make sure all keys and remotes work and that if there are any parking passes or community keys/fobs, confirm that these are ready for your Tenant.

#2 – Stay Available To Your Tenants

One of the very best things you can do for all of your tenants is communication. You don’t need to be available 24-7 for everything, but responding within (1) day to most requests is important. Set the tone for the Tenant so they know what to expect. For emergencies, you definitely want to be able to respond within 1-2hrs max.

#3 – Don’t Surprise Your Tenants Unannounced

Remember that you do have to follow the law with your San Diego Tenants and this means that you have to give them an advance notice of at least 24 hours before you arrive to make repairs or inspect your rental property. This is the biggest issue because landlords often feel like they can inspect or even show up whenever. Don’t make this mistake or you can alienate your Tenant. A monthly drive by as well as one interior inspection every 4-6 months is about the most you can do.

#4 – Be Consistent

The rent is due on the first and is late on the 4th (or the 6th depending on your lease). Stick to your late fees and start the eviction process if rent is not received by the 6th. Do not bend for the sob story or you this behavior of not paying on time will continue. I have waived late fees in the past on a “one time” occurrence. But once we post the notice to pay or quit, that train doesn’t stop, no matter what, until the Tenant pays in full. Whatever you do, do not accept partial payment, you lose your leverage in eviction court if you do this. People scoff and say “that’s not reasonable” but when you have been doing this for as long as we have, you will realize that being consistent with rent and repairs is the most important thing you can do as a Landlord.

#5 – Resolve Problems Fast

If you own rental property in San Diego you should always resolve problems with tenants with the most reasonable solution. Don’t be so content to stick to the letter of the law, because the court doesn’t always give you that luxury. Be prepared to compromise on everything but the rent. If it’s a reasonable solution, than agree in writing and move forward. If the Tenant is a pest, then at lease renewal, they will be asked to move on…it’s a two way street, not always your way or the highway.

#6 – Reward Your Tenants

Last of all, but most important, don’t hesitate to reward your tenants if they pay their rent on time, or keep their rentals spotless, or do things to upgrade the home. Just paying the rent on time is not enough to make someone a good Tenant. We have many rude and vulgar Tenants who pay the rent on time and demand your home be perfect at all times at your expense. That’s not a good Tenant…

Remember it’s a relationship. For those Tenants who take care of your home and with whom you have a good working relationship, do not hesitate to give back. A yearly repair spree where you send in a handyman to make upgrades and improvements is a great thing. Professional carpet or house clean at no charge is another great reward. In addition, don’t be in such a hurry to raise the rent, or if you have to raise make only minimal increases. This is a relationship that needs to be a win-win for both sides.

Get Professional Help…Hire a Property Manager

For more information on easy things you can do to build the relationship with your San Diego Tenants, or to speak with us about San Diego Property Management, contact Goldenwest Management, Inc today by calling us at (858) 792-3442 or click here.

What Does A Phoenix Property Manager Offer You?

 

Do you own one or more rental properties and are thinking about hiring a Phoenix Property Manager?

In this post we will provide you with tips on how to choose the right property management company and what professional management of your rental can offer you.

Before choosing a property management company make sure you do the following:

  1. Check the background of the property management company.
  2. Confirm that they offer good customer service.
  3. Meet with the property management company personally to see if you will feel comfortable with them and confident that they are going to listen to you.

Some of the benefits you will enjoy from choosing a property management company include the following:

  • Peace of mind – You won’t have to be concerned about potential legal issues surrounding your property, and you can have confidence that your property will be rented by a professional who knows and understands every facet of the law.
  • Expert tenant screening – Another benefit of hiring a property management company is that you can have confidence that your tenants will be professionally screened and the most qualified occupants will be living in your Phoenix Rental Property.
  • Always occupied – It doesn’t matter if the economy is up or down, with a property management company working for you, you can have confidence that your rental property will always be occupied.
  • Your middleman – When you hire a Phoenix Property Management company you will enjoy the benefit of having us be the “middleman” between you and your tenants so if an issue should arise you can have confidence that it will be handled without you having any interaction with the tenants at your property.
  • Expert maintenance – Your property management company will also handle all maintenance for your rental property so you won’t have to worry about landscaping, plumbing, electrical or any of the general maintenance which property managers have to traditionally perform on their properties.

Get Started With Property Management

To speak with the team of expert property managers at Golden West Management, Inc contact us today by calling (602) 765-4750 or CLICK HERE to connect with us online.

Things You Should Know About Owning San Diego Rental Properties

 

You’re ready to get out there and buy your first San Diego rental property but, although you’re excited about earning cash flow from your rental it’s important to realize that there are other things you have to think about when you own rentals including the following.

It Involves More than Just Collecting Rent

Yes you will be collecting rent from your tenants but, owning rental properties isn’t always just about making money from your rental, it’s also about owning capital assets and or overseeing work which may need to be done at some point on your properties.

Establish a Budget

Although you may be earning X dollars from your San Diego Rental Property each month, make sure that your rental will cover Y because, if you’re not able to save at least 5 to 10 percent from your rental property each year you won’t be able to save enough money to afford the down payment on another property.

Selecting a Tenant

Whenever you rent to a tenant you should always remember to do background checks including credit, criminal, and rental history because, even though you may be tempted to “go with your gut” when it comes to renting to a tenant, they might have something to hide and background checks can save you thousands of dollars.

Be prepared for Repairs

Repairs happen, so select contractors before you actually need them.

When you get that “Saturday evening” phone call about the plumbing backed up, the AC not working or the roof leaking, make sure you have companies that you can trust in your roldex. If you wait to browse google to find the “first available” contractor, you will get hit hard in the pocket book…not too mention how do you know they are going to actually respond quickly and produce solid workmanship. Hint, hint, the cheapest is not always the best.

Choose the Right Documents

In this day and age it’s easy to get the documents we need over the Internet for almost anything but, before you rent to a tenant make sure that you choose the right documents because, you may have downloaded a lease online but it could be contains clauses that are invalid in state where you own rental property. In addition, you may not understand the consequences of the “boiler plate” language and you may find that you are not well protected, or in some cases less protected then the Tenant.

Get a Property Management Professional

One of the most important things you want to do when getting started is to hire a property management company like Golden West Management, Inc. because, we will save you the time, money and hassle of managing your property yourself plus you will be able to devote more time to growing your portfolio and making more money from Real Estate.

To learn more about our property management services contact us today by CLICKING HERE or calling us at (858) 792-3442.

Evictions Process in Nevada – Simple Tips for Understanding the Evictions Process

Evictions Process in Nevada

By Goldenwest Management

Las Vegas, NEVADA – Are you thinking about the Evictions Process in Clark County, Nevada for one or more of your Las Vegas rental properties?

The eviction process is one of the most complicated aspects of owning rental property, and the most common reason why property owners encounter difficulties with evictions is because they lack a real understanding of the reasons to evict a tenant and how to start the process.

Disclaimer – Goldenwest Management is not an eviction company, or attorney, we are a professional property management company with experience in managing properties in Arizona, Nevada and California.

Here are our tips on the eviction process and how you should approach eviction in the future.

What Are The Reasons To Evict A Tenant?

Some of the reasons to evict a tenant include the following:

  • Tenants not paying rent – Sadly, this is one of the most common problems that landlords face. Unfortunately, Landlords shoot themselves in the foot right away because they fail to inforce the rules for rent payment or they allow tenants to “slide” and pay their rent when it’s convenient for them to pay it. This includes accepting partial payments, paying without penalty even after the lease calls for fines, and waiting too long to start the filing process.
  • Using the rental property illegally – This includes using drugs on the property or distributing illegal drugs.
  • Failure to follow the lease rules and regulations – Often times, Landlords take this term to mean they can evict the Tenant for any slight break in the rules. This is not true…violating the rules must be to the point to cause potentially irreparable damage to the property as to include health and safety violations for the home and or the neighbors.

The Evictions Process

  1. No earlier than the 5th calendar day of the month, serve a (5) day notice to pay or quit. Must be served at the property (by a process server) or sent via proof of mail.
  2. After (5) business days, file the eviction paperwork in the appropriate Clark county court.
  3. Serve your tenant with the court filed eviction summons. Have this done by a process server.
  4. A court date is then provided. The court will notify you via mail, but the best way to follow your case is to follow your case number online at the court website.
  5. Show up with the lease and all records of appropriate service of the notices. Make sure you bring and correspondence from the Tenant (and or receipts for repairs) as often times Tenants will get into court and lob “grenades” that things are not fixed, etc…
  6. If the judge buys the basic premise that the Tenant should have paid rent and didn’t (he will give them an opportunity to pay at that time) then the eviction will be granted.
  7. If the Tenant is a no show the court will automatically grant the eviction.
  8. After a few business days (depending on the court order it could be as much as a two weeks around the holidays) you can contact the constable to have them serve a 24hr notice.
  9. After the 24hr notice, the constable will give you a time to meet at the property and they will remove the Tenant.
  10. You will be required to have a locksmith onsite to change the locks…if you don’t have a locksmith present, they will NOT grant the lockout.

What about late fees, court costs, and lost rent

The law reads one way, but based solely on experience, the judge will rarely grant you any extra money outside the rent and maybe the late fees (which if the late fees are exorbitant, the judge may waive those as well).

Obviously if you have to evict the Tenant for payment, you will then have to send the Tenant an itemized security deposit return, and can include lost rent, the fees awarded by the court, and the cost of the locksmith. Any property damage can also be included, but make sure you have solid documentation.

You can then deduct the total costs of monetary damages from the security deposit you have on file, and send the Tenant a “balance due letter.”

Collecting that balance due is a whole another matter. Consult an attorney or collection agency about the best ways to go after a former Tenant. Often times, you will hear, the juice is not worth the squeeze, but many times simply obtaining and filing a judgment is enough due to the fact that years down the line, the Tenant may want to make a purchase or clean up their credit (or rent another home) and find that they can’t do so until they pay off outstanding judgments.

This is a general process that GWM follows in Las Vegas every month when filing evictions. There are a million different scenarios where we may tweak the process to meet the specific situation. Consult an attorney for specific legal questions.

Learn More about how GWM can help you with problem Tenants.

For more information about our eviction process or property management services, contact Golden west Management, Inc. today by CLICKING HERE or calling us at (702) 685-7696.

GoldenWest Management, Inc Is Hiring!

Hiring

Director of Business Development

Location, Las Vegas, NV 89119

GoldenWest Management (GWM), a residential property management and sales firm with locations in Arizona, California, and Nevada is looking for an energetic and gifted sales person to help the company grow business in those respective regions.  Based out of Las Vegas, the Director of Business Development (DBD) will be responsible for the entire sales pipeline.  This position requires a person who has great verbal and written communication skills; time management skills; is comfortable soliciting both new property management and sales business; and is not afraid of taking the initiative in order to reach goals. The DBD will work with a wealth of leads – generated, drip, and formatted marketing campaign to grow the company’s portfolio of accounts on a month over month basis. Computer skills a must, including working knowledge of Microsoft Office, (Word, Excel, and Outlook), including a basic familiarity with social media.

This position offers competitive pay ($42,000 to $54,000), including base pay, attainable bonuses and commissions, plus benefits that include health insurance, PTO, and transportation allowances.  

Requirements:

Mandatory

  • Excellent Communication Skills – Written and Verbal
  • Bachelor’s degree from a credited university
  • Sales experience
  • Proficient in MS Office Suite (Word, Excel, PowerPoint)
  • Nevada Real Estate License (Good Standing) or willingness to acquire license
  • Organized and detail oriented
  • Dependable with a strong work ethic
  • Working vehicle transportation
  • Mobile telephone with email receiving capabilities and professional voicemail
  • Professional attire and appearance
  • Submit to criminal background and credit check as well as verification of references Conduct real estate activities in accordance with the Nevada Revised Statutes

Nice to Have

  • Working knowledge of social media tools including: Hootsuite, Twitter, Facebook, Instagram
  • Experience with CRM Tools (e.g., Salesforce)
  • In depth knowledge of the Las Vegas Real Estate market, and ability to learn the Phoenix and Southern California market.

To be considered for this position please email your resume and cover letter to info@gwm-pm.com